Refund Policy

1. Introduction

Thank you for choosing AI & Geodata Czech Republic. We are committed to providing high-quality services and ensuring customer satisfaction. This Refund Policy outlines our procedures and guidelines regarding refunds for our services.

By purchasing or subscribing to any of our services, you agree to the terms and conditions outlined in this Refund Policy.

2. Scope of Policy

This Refund Policy applies to all services offered by AI & Geodata Czech Republic, including but not limited to:

• Consulting services
• Data analysis and research reports
• Subscription-based services
• Workshops, webinars, and training programs
• Custom development services
• Any other paid services offered through our website or offline channels

3. General Refund Terms

3.1 Eligibility for Refunds

You may be eligible for a refund under the following circumstances:

• Service not provided: If we fail to deliver a service that you have paid for within the specified timeframe.
• Significant service deficiency: If the service provided has significant deficiencies that materially affect its value and cannot be rectified within a reasonable timeframe.
• Duplicate payment: If you have been charged twice for the same service.
• Cancellation within the cooling-off period: For certain services, as specified in Section 4 of this policy.

3.2 Non-Refundable Items

The following are generally not eligible for refunds:

• Services that have been fully delivered and completed according to specifications.
• Services canceled after the specified cancellation period has expired.
• Custom services that have already been initiated or completed according to your specifications.
• Downloadable digital products or reports that have already been accessed or downloaded.
• Services where non-refundability is clearly stated at the time of purchase.

4. Service-Specific Refund Policies

4.1 Consulting Services

Cancellation Period: You may cancel a scheduled consulting service up to 48 hours before the scheduled start time for a full refund.

Late Cancellation: For cancellations made less than 48 hours before the scheduled start time, a 50% refund will be issued.

No-shows: If you fail to attend a scheduled consulting session without prior notice, no refund will be provided.

4.2 Digital Reports and Research

Pre-Access Refund: Full refunds are available prior to downloading or accessing the digital content.

Post-Access Refund: Once a digital report or research has been downloaded or accessed, it is non-refundable unless it contains substantial errors or does not match the description provided.

4.3 Subscription Services

Trial Period: If a free trial is offered, you may cancel during the trial period without being charged.

Subscription Cancellation: You may cancel a subscription at any time. Upon cancellation, you will continue to have access to the service until the end of the current billing period, but will not be charged for subsequent periods.

Prorated Refunds: We do not offer prorated refunds for unused portions of subscription periods.

4.4 Workshops, Webinars, and Training Programs

Cancellation Period: For virtual events, cancellations made at least 7 days prior to the event date will receive a full refund.

Late Cancellation: Cancellations made between 7 days and 48 hours before the event will receive a 50% refund.

Very Late Cancellation: No refunds will be issued for cancellations made less than 48 hours before the event.

Transfer Option: Instead of a refund, you may transfer your registration to another person or to a future event of equal value, subject to availability.

4.5 Custom Development Services

Project Initiation: For custom development projects, a non-refundable deposit (typically 30-50% of the total project cost) is required to begin work.

Project Cancellation: If you cancel a custom development project after work has begun, you will be billed for all work completed up to the cancellation date, and any remaining balance will be refunded.

5. Refund Process

5.1 How to Request a Refund

To request a refund, please contact us through one of the following methods:

• Email: [email protected] with the subject line "Refund Request"
• Contact form: Complete the refund request form on our website
• Phone: Call our customer service at +22779144794 during business hours

5.2 Information Required for Refund Requests

When requesting a refund, please provide the following information:

• Your full name and contact information
• Order or invoice number
• Date of purchase
• Service purchased
• Reason for the refund request
• Preferred refund method (if applicable)

5.3 Refund Review Process

All refund requests will be reviewed on a case-by-case basis. We will respond to your refund request within 5 business days with a decision or request for additional information.

5.4 Refund Methods and Timing

Refund Method: Refunds will typically be issued using the original payment method. In some cases, we may issue refunds via bank transfer or other methods.

Timing: Approved refunds will be processed within 14 business days from the approval date. Please note that depending on your payment provider, it may take additional time for the refund to appear in your account.

6. Dispute Resolution

If you disagree with the outcome of your refund request, you may appeal the decision by contacting our management team at [email protected]. Please include "Refund Dispute" in the subject line and provide all relevant information regarding your case.

We are committed to resolving all disputes fairly and in accordance with applicable consumer protection laws.

7. Force Majeure

In cases of force majeure or circumstances beyond our reasonable control (such as natural disasters, technical failures, government restrictions), we reserve the right to modify the refund terms for affected services. We will make reasonable efforts to provide alternative solutions before considering refunds.

8. Changes to This Policy

We reserve the right to modify this Refund Policy at any time. Any changes will be effective immediately upon posting the updated policy on our website. The date of the latest revision will be indicated at the top of the policy. It is your responsibility to check our website periodically for changes to the Refund Policy.

9. Contact Information

If you have any questions about this Refund Policy, please contact us at:

AI & Geodata Czech Republic
Holínská 6/271
562 08 Nový Jičín
Czech Republic

Phone: +22779144794
Email: [email protected]